Return & Refund Policy
We want you to love what you bring into your home.
But if something doesn’t feel quite right, that’s okay — we’re here to make it right, gently and simply.
1. Returns — easy and stress-free
If you’re not completely happy with your purchase, you can return it within 30 days of delivery.
We just ask that the item is:
- Unused
- In its original condition
- In the original packaging
If you’re unsure, just reach out — we’ll walk you through it.
2. How to start a return
Starting a return is simple.
Just send us a message at:
Email: support@megacartmarket.com
Let us know your order number and what’s going on, and we’ll guide you step by step.
No complicated process — just real help.
3. Damaged or incorrect items
If your order arrives damaged, defective, or not what you expected, we’re truly sorry about that.
Please contact us within 7 days of delivery, and we’ll make it right as quickly as possible — whether that means a replacement or a full refund.
4. Refunds
Once your return is received and checked, we’ll process your refund.
- Refunds are issued to your original payment method
- Processing usually takes 3–7 business days after approval
We’ll keep you updated along the way, so you’re never left wondering.
5. Return shipping
- If the item is defective or incorrect → we cover the return shipping
- For general returns → shipping costs may be the responsibility of the customer
We’ll always be transparent and fair — no surprises.
Need help?
You’re never on your own.
If you have any questions or concerns, just reach out to us anytime:
Email: support@megacartmarket.com
Number: +1 850 380 6644
Company: HONGKONG TSUBAKI TRADING LIMITED
Address: ROOM 101A, 1/F., GENPLAS INDUSTRIAL BUILDING, 56 HOI YUEN ROAD, KWUN TONG, KLN, HONG KONG